The Dental A Team with Kiera Dent
The Dental A Team with Kiera Dent
The Dental A Team podcast is here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS.
The Dental A Team

Episode #852: How to Handle Emergency After-Hour Calls

Episode #852: How to Handle Emergency After-Hour Calls

6/19/2024 8:46:30 AM   |   Comments: 0   |   Views: 48


Kiera gives listeners 3 steps to set up an ideal emergency after-hour protocol response. 

1. Define “true emergency” — what should the doctor actually have to come in for?
2. Role play! Listen to example calls and set language to use.
3. Place daily blocks for those emergency appointments.    

She adds a couple additional pieces of advice, including using a rotating emergency response schedule with other practices.

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